388a Bowthorpe Road, Norwich, NR5 8AG

How do I unblock my shower/bath drain?

Most of the time when tenants have an issue with the water in a shower or a bath not draining effectively it is caused by a build up of hair and soap scum. Thankfully this issue is pretty easy to solve. The first port of call would be to try to remove any blocked hair from the drain. Sink unblocking tools like this can be picked up fairly cheaply. If this doesn't work, or the holes in the drain are...

How do I clear out my washing machine filter?

In order to properly look after your washing machine, you will need to be clearing out the filter every 1-2 months. This will help ensure that the machine continues to run smoothly with no leaking. Clearing out a washing machine filter can vary slightly depending on make and model. It may be worth searching for specific instructions if the one's below don't work. Step 1: Locate the filter. (This is...

What can I do about water collecting at the bottom of my fridge?

Luckily, both the cause and the solution to this problem are incredibly simple. If you are getting water collecting in the bottom of your fridge or around the salad bin area, it’s almost certainly due to the drain hole being blocked. The drain hole can be found on the back wall of the of the fridge. Clearing the hole should just need a couple of pokes with the small plunger (this should be kept in...

How do I deal with pests in the house? (wasps, bees, mice etc.)

During your tenancy you may come across certain unwanted pests that have made their way into your house. This can happen in any property. There are a number of steps you can take in order to prevent it happening, or deal with the pests once they are in the house. Wasps/Bees: Step 1: Make sure there is no food or drink left out in the house. The easiest way to deter pests is to make sure there is...

There’s ants in my house! What do I do?

No matter how modern, clean or well insulated your house is unfortunately any property is susceptible to ant infestations. Ants are a common household pest and the chances of finding them around doors or windows at some point in the year is quite high. Not to worry though, dealing with them is fairly straightforward. There are a number of solutions to getting rid of ants. Our preferred method and...

How Do I Clean Mouldy Silicone?

https://www.youtube.com/watch?v=pXDFPkMKef0 Any house can be susceptible to mould growth, especially in areas with running water such as kitchens and bathrooms. Black mould often shows up on silicone around baths, showers and kitchen sinks. This can be unsightly, bad for your health and, if left unchecked, can cause damage to the silicone. One problem with trying to clean this silicone though is...

How do I clean my kitchen?

As a tenant it is important for you to keep on top of cleaning your house throughout the tenancy. This will not only give you a nicer living environment but it will also help you maximise your deposit return when it comes to the end of your tenancy. The kitchen is often an area that doesn't receive quite enough attention when it comes to cleaning. These areas are shared and used daily,...

How do I clean my bathroom?

As a tenant it is important for you to keep the whole house clean throughout your tenancy. This will not only give you a nicer living environment but it will also help you maximise your deposit return when it comes to checking out of the house. One of the areas that we find often falls short in terms of cleaning is the bathrooms. These areas are often shared and due to their heavy usage can get dirty...

What do I do in the event of a fire?

Hopefully you'll never have to use this information, however it is of upmost importance that everyone in the house knows what they should do in the unlikely event that there was a fire. Before reading these steps, we would recommend having a look at what fire precautions you should take here. When you see a fire or hear the smoke alarm go off the first thing to do is assess the situation. If a...

How do I look after my vacuum cleaner?

All our student properties come with a vacuum cleaner to help you keep all the floors and furniture in the house clean. From time-to-time these also need a good clean to keep them working properly and stop them from smelling. Here are some quick and easy steps to keep your vacuum cleaner in good condition. CanisterUnplug the vacuum cleaner and remove the canister.Wipe the inside of the canister with a...

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