390a & 390b Bowthorpe Road, Norwich, NR5 8AG

Information

How do I use my fire extinguisher and blanket?

All of our student properties come equipped with a fire extinguisher and fire blanket in the kitchen. Whilst these are items we sincerely hope you don't have to use during your tenancy, it is important you know how to use them should the need arise. Extinguisher: The vast majority of our houses will have a powder type fire extinguisher. These can be used on solid, liquid, gas and electrical fires....

What fire precautions should I take?

As your property managers it is of paramount importance to us to make sure all of our houses are kept to stringent fire safety regulations. We also want to make sure all our tenants are properly instructed in the precautions they should take to avoid damages or casualties caused by fire. You will be fully instructed on check in as to what fire precautions should be taken. As a tenant you...

How do I clean and defrost my fridge/freezer?

As a tenant it is important to look after the appliances supplied to you by the landlords. All of our student houses come with at least one fridge and freezer supplied, and they can be often be neglected by tenants. Both fridges and freezers can build up a layer of frost over time which can lead to odours, reduced storage space and ineffective door sealing. Due to this, alongside regular cleaning, they...

What does it mean to be jointly and severally liable?

If you're about to sign a house with us on a group contract and have had a look through your tenancy agreement you should have noticed the line after the list of tenants that reads, "Who shall be jointly and severally liable". So what does this mean? Put simply, as you are signing a single contract as a group, you are sharing responsibility to be bound by its terms. We will always try our best...

What do I need to do before I check out of a house?

Once you've come to the end of your tenancy we offer you a check out service. This usually consists of one or two meetings at the house to check through the inventory and make sure everything is in order. This should help you and your group get all of your deposit back. Before booking in a check out meeting you should: Work out when everyone will be leaving and who the last person to leave will...

What is a mid-tenancy inspection?

A mid-tenancy inspection is pretty self explanatory, it is an inspection of your house that happens part of the way through your tenancy. For a student house this usually happens in October and March. At this inspection we will: Check if there are any maintenance issues*Check that you are using the house in a "tenant like manner"Check that your fire safety equipment is in good working orderConsider...

Do I need a guarantor for a student house?

For many of you renting a student house will be the first property that you have ever rented. As a student you are also likely to have a poor or non-existent credit score, and due to this most of our landlords ask for each of their tenants to provide a UK based guarantor. Not only does a guarantor protect you in the event that you can't pay your rent they also help protect the whole group. As you will...

What information do I need before I check in to a house?

With student tenancies there can be quite a long wait between signing your contract and actually checking into your house. There are some important things to remember when it comes to check ins, some of it will be crucial to your group moving in on the day that you want to. Before you can check into your house you MUST: Book a check in time and date. A form will be sent out from our management...

Do I have to pay for council tax as a student?

One of the most frequent questions we get asked in regards to our student tenancies is, "Do I have to pay council tax?" The answer, if you are in full-time education, is no. But contractually you are still responsible to let the council know this. Here are the steps you will need to take when you move into your house to make sure the council are informed: 1. Receive a letter from the...

How is my deposit held and protected?

When letting a house in the UK that demands payment of a deposit that deposit has to be protected with a government endorsed deposit protection system. We will sometimes ask for a holding deposit (of no more than 1 week's rent) to secure a house. This will then be added to your full deposit (of no more than 5 week's rent) which is due at the time of signing the contracts. At Champion Property...

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