Frequently Asked Questions

When do I need to start looking for a property?

We operate on a first come first served basis, it is recommended that you get organised by choosing your housemates as soon as possible so that you know what size house you will require ready to start searching. Our list of available properties is produced and circulated from January and most students have signed up with us by the end of February.

Are Council Tax and Utility bills included in the Rent?

Students are exempt from paying Council Tax. You will need to provide us with your "Council Tax Certificate" which you are issued with by the UEA or NSAD when you register. We will then pass on to the Local Authority on your behalf.

There are no utilities included in the rent.

Are pets allowed in the property?

The acceptance of pets is entirely at the discretion of each individual landlord. Generally speaking, if a property is new, has been freshly decorated or recently refurbished then it is unlikely that pets would be accepted.

Are my possessions covered by the Buildings Insurance?

No. The Landlord has insurance for the his/her building. The tenants will need to obtain their own contents and tenants liability insurance for the property.

Who do I report repairs to?

We have a full repairs and maintenance team on hand if you do have any problems. Details of how to contact us are included in your welcome pack upon moving in.